FAQ – Everything You Need to Know About La Providence Wholesale

Find here the answers to the most frequently asked questions about how we operate, our products, and our services.
This FAQ is intended for people involved in buying and reselling.
If a question remains unanswered, our team is available by email.

Operation & resale

La Providence Wholesale is aimed at people who buy and resell. Both beginners and experienced individuals can use our model to get started.

You buy batches of second-hand clothing by category. We prepare the order, you receive the merchandise, then you resell it.

Online, the selection is made by our team. In handpicking, you choose each piece yourself; certain categories are required.

No. The lots are randomly composed according to the category. The sizes are heterogeneous and can vary from one item to another; that is the principle of wholesale.

Yes. The merchandise is sorted beforehand to be used for resale. It is selected based on market logic.

No. Reselling depends on your strategy, your prices, and your consistency. No margin is guaranteed.

Prices vary depending on the platform and demand. We can provide estimates, never guarantees.

Vinted, Leboncoin, Instagram, physical store, pop-up, etc. You are free to choose your sales channel.

The difference lies in consistency, prices, and presentation. The merchandise alone is not enough.

Products & Quality

We offer second-hand clothing, branded and vintage. The products are sorted by categories.

No. All items are second-hand. They have already been worn.

No. The composition of the batches is random. Each order is unique.

Some items do not have a size label. Light wear is possible, consistent with second-hand use.

A sorting is carried out upstream by our team. The goal is merchandise suitable for resale.

Orders, Payment & Delivery

Orders are placed on the site in batches. It is not possible to purchase individual items online.

The payment methods offered on the site are accepted. All transactions are secure.

An invoice is generated after the order. VAT depends on your situation and the destination.

Yes, depending on the countries served by our carriers. Fees and delivery times may vary.

Preparation takes 24 to 48 business hours. Delivery usually follows within 24 to 48 hours after shipping.

The carrier is chosen based on the package. A tracking link is sent after shipment.

In case of delay or problem, contact us quickly. A solution will be worked out with the carrier.

Returns & Conditions

You have 14 days after receipt. Items must be in the same condition as when sent.

Fees are the responsibility of the customer unless the error is on our part. They vary according to weight and volume.

Yes, after reviewing the request.
Shipping costs vary depending on the package.

If an error is confirmed, we will provide a solution. An exchange or refund is offered.

The refund is processed after receipt and verification of the return. The timeframe depends on the payment method.

No. Sales from handpicking are final. Since items are selected one by one, no returns are possible.

Handpicking (physical & visual)

Handpicking allows you to choose each item individually. It can be done in person or via video call.

Reservations are made through our website. Time slots depend on availability.

No. Whether in person or via video, certain categories are mandatory. You are free to choose the pieces inside.

Yes. Specialized sellers will assist you. They can guide you through a resale process.

No. The unit prices are the same as those on the website. Handpicking does not allow for negotiation.

Yes, depending on the format of the appointment. This is specified when booking.